If your handset develops a manufacturers fault within 30 days we will exchange it for a new handset. To return a faulty handset within our returns policy please contact us by email at firstname.lastname@example.org or call our customer services on 0208 185 7579 to arrange an exchange. Once we have received your handset we will assess the fault and call you on your preferred contact number. You must return the handset using the returns label we send you.
Returning a faulty EE iPhone
Apple themselves deal with any warrantable issues after 14 days of purchase. Please contact Apple directly who will exchange the handset.
In order to arrange an exchange, simply contact Apple on 0800 107 6285 or visit Apple's website to book an appointment.
If you have purchased a graded handset from us please contact us in the first instance to allow us to help you with your issue. Please do not call or go to an Apple store as Chitter Chatter are responsible for the warranty on these products.